Refunds

• First-time Accounts Only: Refunds are available only for first-time accounts and must be requested within 3 days of signing up.
  • Example: If you’ve had an account before, canceled, and signed up again, or opened a second account, you won’t be eligible for a refund.
  • Any violation of our Terms of Service voids your eligibility for a refund.
• No Refunds in Specific Cases:
  • If the account violates our Terms of Service or engages in illegal activity.
  • If the refund request is made after 3 days.
  • For overuse of system resources or other issues outside our refund policy.
• Prepaid Services: There are no refunds or prorated reimbursements if you cancel services before the end of your prepaid term, regardless of the reason.

Non-Refundable Products and Services

Certain services and products are non-refundable under any circumstances, including:

• Administrative fees, taxes, and custom software installations.
• Domain registrations/renewals, digital certificates, shared hosting, VPS hosting, dedicated servers, and SiteLock fees.

Cancellation Process

• How to Cancel: You can cancel services through your control panel.
  • All fees and charges accrued before cancellation must be paid.
  • If you cancel, your control panel access will be suspended, and you won’t be able to renew or update your account.
  • You will still have access to purchased services until the end of the prepaid term.
• Pending Orders:
  • Any pending orders at the time of cancellation will still be processed if your account has enough funds.
  • If funds are insufficient, those orders will be canceled, and charges will be reversed.